Many users while attempting to do extender setup via the mobile app come across the Netgear extender not found error message. There can be numerous reasons why the error popped up on the mobile screen. But, why stress over the reasons when we are providing you the hacks that will help you do away with the error message with ease?
And yes, you need not worry whether the issue has arisen during the Netgear N300 setup or while setting up another Nighthawk extender. The reason being, this error is not restricted to any extender model. So, read on.
[Resolved] Netgear Extender Not Found Error
1. Use the Updated Version of the App
Try to get rid of the error message by installing the latest version of the Nighthawk mobile application. Users, at times, make the mistake of downloading the outdated version of the app for the Netgear extender setup process. The problem can further increase if the app is downloaded via an anonymous source.
Know that you can always get the latest version of the app via the Google Play Store or Apple App Store. The app can be located with the Netgear WiFi app name or the Netgear Nighthawk app. Therefore, take precautions and update the mobile app.
Just in case, the Netgear extender not found error still pops up, consider walking through the next hack.
2. WiFi Interference Should be Removed
You can also experiment with the location of the extender to fix the issue in discussion. Keep in mind that WiFi interference-creating factors can stop your extender’s signals from reaching their destination.
While changing the location of your range extender, be sure that you are placing it near the main router. However, avoid making the distance zero. Otherwise, you won’t be able to get the problem fixed and set up your range extender.
Additionally, place the range extender away from corners, concrete walls, metal studs, mirrors, aquariums, Bluetooth gadgets, baby monitors, televisions, microwave ovens, refrigerators, geysers, etc. If possible try to keep your wireless range extender in a room that is well-ventilated and is the central one of your house.
3. Get in the Extender’s Range
Perhaps, everything we’ve mentioned above is OK, but the problem is with your location only. Are you sure that you are trying to use the Nighthawk app in the range of the extender? Well, we doubt that.
So, get a little closer to your extender and see if the problem resolves. You are not supposed to come too close to the extender. Identify the optimal range of your extender’s signals first and set up the extender after that.
Additionally, be very sure that you are accessing the extender’s networkonly. Remember that the setup process of your extender cannot be completed if you are accessing a WiFi network that does not belong to your extender.
4. Disable Mobile Data
Every cell phone in order to fulfill its network requirements drifts toward a stronger WiFi connection. In light of the fact that your range extender has not been installed, your mobile will automatically attempt to drift toward the cellular data.
The only thing you can do to get rid of this problem is to disable the cellular data until you get success with the extender setup process via the Nighthawk app.
Furthermore, ensure that your mobile phone is not trying to access the network of your internet modem or router. Remember what we said in the previous solution? Your extender can be installed only via Netgear_ext.
5. Restart the Extender
It seems that you did not give a perfect start to your range extender due to which you crossed paths with the Netgear extender not found error message.
In order to do away with the problem, we recommend you restart the range extender. It will help your extender to boot properly and fix technical glitches [if there are any].
Just in case you’re still getting errors, it may be due to the improper power supply. Therefore, we suggest you check the wall socket into which your range extender is plugged. If it is all well, then jump to the conclusion section. If not, then get it repaired as soon as possible or put another one to use.
We hope that after trying your hands on the aforementioned techniques, you will be able to fix the Netgear extender not found error message. However, if everything fails to do you a favor, opt for the last resort of resetting the extender.
For this, locate and press the Reset button with great care. Soon you will notice that the extender has started working normally on the factory-set settings. Therefore, launch the Nighthawk app and set up the extender again from the very beginning.